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How to Install Applications Using Jamf Self Service on macOS
Overview
Jamf Self Service allows Norfolk State University users to install approved applications without requiring administrative privileges. Follow the steps below to install software on your Mac.
Prerequisites
- Your Mac must be enrolled in NSU’s Jamf management system.
- The Mac must be connected to the internet.
- You must be signed in with your account.
Installing Applications
1. Open Self Service
- Open Self Service from the Applications folder, Launchpad, or Spotlight Search.
- If prompted, sign in using your NSU credentials.
2. Browse Available Applications
- Select the Applications category from the Self Service homepage.
- Browse the list of available software or use the search bar to locate a specific application.
3. Install an Application
- Locate the application you wish to install.
- Click Install next to the application name.
4. Wait for Installation to Complete
- Self Service will begin downloading and installing the application automatically.
- Installation time may vary depending on the application size and network speed.
5. Verify the Installation
- Once the installation is complete, open the Applications folder.
- Confirm that the application appears in the list of installed applications.
- Launch the application to verify it opens successfully.
Troubleshooting
Self Service Is Missing
If Self Service is not installed on your Mac:
- Open Finder → Applications and verify that Self Service is present.
- If it is missing, contact the NSU Client Services Office for assistance.
Installation Fails
If an application fails to install:
- Verify that your Mac is connected to the internet.
- Restart your Mac and try again.
- Open Self Service and attempt the installation a second time.
- If the issue persists, contact the NSU Client Services Office.
Application Not Available
If the application you need does not appear in Self Service:
- The software may not be approved for self-service installation.
- Submit a request to the NSU Client Services Office for assistance.
Additional Support
For assistance with Self Service or software installations, contact the NSU Client Services Office in the NGE Building or submit a support request through the NSU IT Help Desk.