Overview
This document provides steps for users to send / reply to emails as a shared mailbox either from Outlook Desktop Client or Outlook Web Application.
Procedure
How to send emails from a shared mailbox (Outlook Desktop Client)
- Choose New Email.
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- If you don't see the From field at the top of your message, choose Options > From.
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- Click “From” in the message and change to the shared email address. If you don't see your shared email address, choose “Other Email Address…”. Type the shared email address, then click OK.
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- Finish typing your message and then choose Send.
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How to send emails from a shared mailbox (Outlook Web Application)
- Click “New message” button, then click the …ellipses and select “Show From”.
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- Click “From” in the message, choose “Other email address…” and then type in the shared email address.
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- Finish typing your message and then choose Send.
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How to reply to emails as a shared mailbox (Outlook Desktop Client)
- Open the email message you want to reply to.
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- “From” field at the top of your message, you should see the name of your shared mailbox. If you don't, choose the “From” drop-down box and choose your shared mailbox.
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- Finish typing your message and then choose Send.
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How to reply to emails as a shared mailbox (Outlook Web Application)
- Open the email message you want to reply to.
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- Click the …ellipses and then select Show from.
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- Click “From” in the message, choose “Other email address…” and then type in the shared email address.
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- Finish typing your message and then choose Send.
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