Report a Virus, Phish, Other Malicious Emails

Why would I need this service?

Email is a method that hackers use to deliver viruses, malware, or other malicious emails to compromise credentials, steal sensitive data, and carry out a variety of other threats. Phishing has become the most common method of social engineering attacks costing organizations millions of dollars a year. The phishing email message will look legitimate in an attempt to compel a user to click the link and enter his or her username and password. What makes them more difficult to spot is that the first message is a simple question or comment, such as “Quick Request”, “Follow Up,”  “Are you busy?” or “Are you on campus?”

Phishing Example:


Remember the following as some basic rules to look for:

  • Check the email address where it is coming from. In the example above, it came from somewhere other than NSU.
  • Grammar is a big indicator.
  • Were you expecting this message? If not, be suspicious. Don’t be afraid to verify by a phone call or separate conversation via another method.
  • Be wary of opening an attachment or clicking a link when the email is unexpected.
  • Be extra vigilant when a message comes from Gmail, Yahoo, AOL, iCloud, Outlook,, or another free email service anyone in the world can use to fake an account.
  • Listen to your gut. That feeling that something is off is usually correct.

When you receive such messages, please select the "Report an Issue" button or forward it to By doing this, appropriate team members in OIT are notified and can take action to help prevent others from falling prey.


Who can request this service?

  • Faculty
  • Staff
  • Students


What happens after I submit the request?

You will receive an email confirming that you entered the request. OIT will follow up with you once your request has been received. If you have any other questions or concerns, please go to the Client Portal and sign in to check the status of your ticket(s) or contact Client Services at 757-823-8678 or via email with a phone number we can reach you concerning this ticket request.

Report an Issue


Service ID: 45
Thu 5/6/21 9:54 AM
Wed 10/13/21 4:52 PM