Service Catalog

Categories (15)

Email, Calendar, Office 365, Sharepoint

This is a service to request network shared folders, departmental shared files, personal drive, SharePoint, and Office 365 services

Computer, Devices, and Printing Support

Report a problem or open a request for an NSU computer, laptop, tablet, or printer setup

NOTE:

Personal Computers or Devices

NSU Office of Information Technology (OIT) Client Services members will not perform repairs or upgrades on Personally-owned PC, laptops, and Mobile Devices. Our assistance is limited to configuring the PC or mobile devices to the NSU wireless network. No program, virus software, or device can prevent all viruses, Trojans, bots, etc. as where the software corruption on your personal computer may be beyond our preview to correct.

In this case please refer to your manufacturer's technical support or another third party for additional repair or assistance.

If you are experiencing problems with your personal computer, laptop, and mobile device you should contact the retailer of the computer as soon as possible.

Ellucian Colleague

Enterprise Applications manages the Enterprise Resource Planning (ERP) system and server needs for the university. Currently Colleague by Ellucian, Inc. is the official ERP in use at NSU for both the student information system and the financial accounting system.

Telephone, Conferencing, and Voicemail

Request new telephone and mobile device services, changes to existing services, removal of existing services, or report an issue with existing services. Telecommunications Services at Norfolk State University offers Voice over Internet Protocol (VoIP) and mobile services to faculty, staff, and departments. We are responsible for all campus phone services, extension and phone relocations, purchase and set-up of new extensions and phone equipment, the establishment of voice mailboxes, installation of phone jacks, and fax lines.

IT Security & Policies

Use this service to request Admin access, firewall support, MOAT Security Awareness training, report a virus or malicious software, and general security questions.

Account Access

Information about your NSU accounts, MyNSU Access, Computer Login access, Faculty and Staff new account access and Colleague access.

Software Installation and Configuration

Install software and Configuration

Software and application installation on computers and devices.

University licensed software and OIT approved software and applications will be installed only on NSU computers and devices.

PERSONAL COMPUTERS OR DEVICES

NSU OIT Client Services members will not perform repairs or upgrades on Personally-owned PC, laptops, and Mobile Devices. Our assistance is limited to configuring the PC or mobile devices to the NSU wireless network. No program, virus software, or device can prevent all viruses, Trojans, bots, etc. as where the software corruption on your personal computer may be beyond our preview to correct.

In this case please refer to your manufacturer's technical support or another third party for additional repair or assistance.

If you are experiencing problems with your personal computer, laptop, and mobile device you should contact the retailer of the computer as soon as possible.

Classroom Technology & Media Support

Classroom technology and Media Support in the classrooms, Cable TV, Zoom conference, and for special events

Web Services

Web Application assistance such as Work Study, SAVES, Course Evaluation or to request a new web application

LMS (Blackboard) and Instructional Technology Support

Find support services for online teaching and learning through the Office of Extended Learning here.

The Office of Extended Learning (OEL) provides a range of faculty and student services in support of online and residential learning. OEL services include learning management support (LMS), instructional design services, training and orientations, and instructional technology Support.

Project Management

The PMO is a unit within the Office of Information Technology designed to provide a centralized and coordinated management hub for all IT projects, with the purpose to create efficiencies between projects—as well as defining standards in the project management process.

Business Applications

Troubleshooting and access requests for Guardian Application and the Document Management System Hyland.

Human Resources

Human Resource Request for Personnel Action Services

Virtual Desktop Environment

VMware Horizon Virtual Desktop Infrastructure (VDI)

Server Infrastructure

This is to be used for all server related requests.

Services (2)

Information Request

Have questions about using the Service Catalog?

Troubleshooting

Having an IT issue and need help?