Password Issue

Why would I need this service?

Faculty, Staff, and Students having a problem with their password, forgot the password or password is not working when trying to log into MyNSU portal.

Change Password

Forgot your password? Click HERE for instructions

Reset Password

Need to Reset your password? Click HERE for instructions:

Password Still Not Working

Need Additional Help? Click on the "Request Service" tab to submit a request.


Who can request this service?

  • Faculty
  • Staff
  • Students


What happens after I submit the request?

You will receive an email confirming that you entered the request. OIT will follow up with you once your request has been received. If you have any other questions or concerns, please go to the Client Portal and sign in to check the status of your ticket(s) or contact Client Services at 757-823-8678 or via email with a phone number we can reach you concerning this ticket request.

NOTE:  Due to State Regulations and for your Security, OIT cannot reset or unlock an account other than the individual owner of the account.  That means parents, uncles, friends, guardians cannot call for you to reset your password.

Request Service


Service ID: 21
Sat 5/1/21 3:49 PM
Tue 6/29/21 11:33 AM