Welcome to the Apple Support Knowledge Base for Norfolk State University. This resource provides step-by-step guides, troubleshooting instructions, and best practices for using and managing Apple devices at NSU.
Topics include:
* Mac and iPad setup and enrollment
* Jamf Self Service application installation
* Cisco Secure Client VPN configuration
* Remote access to Windows computers from a Mac
* Apple ID and Activation Lock assistance
* Device troubleshooting and maintenance
* Software installation and updates
* Frequently asked questions and support resources
These articles are designed to help students, faculty, and staff quickly resolve common issues and make effective use of NSU-managed Apple devices. Each guide includes detailed instructions and screenshots where applicable.
If you cannot find the information you need, please contact the NSU Client Services Office or submit a support request through the NSU IT Help Desk for additional assistance.
Cisco Secure Client (formerly Cisco AnyConnect) provides secure remote access to Norfolk State University resources while working off campus. Follow the steps below to install and configure the VPN client using Jamf Self Service.
Jamf Self Service allows Norfolk State University users to install approved applications without requiring administrative privileges.
If your NSU-issued Apple device (iPad or MacBook) has been lost or stolen, it is important to report the incident as soon as possible. Prompt reporting allows the Office of Information Technology (OIT) to secure the device, update inventory records, and assist with any necessary follow-up actions.
You can remotely access your NSU Windows computer from a Mac using Windows App (formerly Microsoft Remote Desktop). Before connecting, you must install the application, connect to the NSU VPN, and know the name of the Windows computer you are trying to access.
This article provides an overview of warranty coverage, accidental damage protection, lost or stolen device policies, device ownership, Mobile Device Management (MDM), and purchase options for devices issued through the Spartan Innovation Academy (SIA) program.