Services A-Z (105)
Software Installation and Configuration
Install academic software on desktops, laptops, and Macbooks
Email, Calendar, Office 365, Sharepoint / User Account Administration
Requests to alter a user's account (Name / E-mail address)
Computer, Devices, and Printing Support
Apple Blackboard Support for Blackboard Learn with the Ultra Experience Links
Spartan Innovation Academy
Test
Computer, Devices, and Printing Support
Information on repairing or setup an NSU Apple Computers, iPads, and Macbooks
LMS (Blackboard) and Instructional Technology Support / Instructional Technology
Submit a request for Support with supported Third Party Applications
LMS (Blackboard) and Instructional Technology Support / Instructional and Creative Design
Submit a request for the OEL Studio and Other A/V services
IT Security & Policies / Awareity MOAT Security Awareness Training
This form to ask questions regarding the MOAT Security Awareness Training or to report any other issues.
IT Security & Policies / Awareity MOAT Security Awareness Training
MOAT Security Awareness Training and Reinstatement Process
LMS (Blackboard) and Instructional Technology Support / Blackboard LMS Support
Submit a Blackboard Change Request Here
Classroom Technology & Media Support
Cable TV Support
Email, Calendar, Office 365, Sharepoint / Microsoft 365 Support
Client having issue with Office 365, cannot send/receive emails
Ellucian Colleague
Colleague Access Request
Ellucian Colleague
Colleague Application Related Issues
Ellucian Colleague
Custom computed column request for Colleague
Ellucian Colleague
Colleague Financials Access
Computer, Devices, and Printing Support
Information on repairing NSU Computer desktops, iMacs, laptops, MacBooks, Tablets, iPads, and devices
Telephone, Conferencing, and Voicemail / Mitel Connect and Conferencing Service
Conference Calls Support
LMS (Blackboard) and Instructional Technology Support / Instructional and Creative Design
Content/Media Design
LMS (Blackboard) and Instructional Technology Support / Instructional and Creative Design
Submit a request for instructional design support
Email, Calendar, Office 365, Sharepoint / Server / Application Support / Troubleshooting
Requests for assistance with Domain Name System (DNS) changes
Web Services
Any Issues related to Elevate Application
Account Access
This Service is used to create account for various applications that are connected through SSO but require a local account
Account Access
Faculty and Staff Account Access issue.
Computer, Devices, and Printing Support
Faculty and Staff Laptop Request
Account Access
Faculty and Staff Account Access Request
LMS (Blackboard) and Instructional Technology Support / Faculty Training
This service allow users to register for the Faculty Certification Capstone. This course is certification is a requirement to demonstrate your ability to teach in the online environment and is a requirement for online instructors.
LMS (Blackboard) and Instructional Technology Support / Blackboard LMS Support
Faculty Create a Blackboard Support Case Here
Ellucian Colleague
Colleague UI, Self-Service, MYNSU, Informer and Synoptix related issues.
Telephone, Conferencing, and Voicemail
If you are experiencing any issues with your fax line or need to have a line installed or moved, submit a request here.
Email, Calendar, Office 365, Sharepoint / Server / Application Support / Troubleshooting
Request new or access to a file share, departmental folder, shared drive., or sharepoint
IT Security & Policies / General Questions
General questions related to IT Security and Policies.
Email, Calendar, Office 365, Sharepoint / User Account Administration
Requests for user account assistance General (Name / E-mail address)
Email, Calendar, Office 365, Sharepoint / User Account Administration
Requests to change a user's access to Shared Network Resources
Business Applications / Guardian Application
Request or change access levels and user roles.
Business Applications / Guardian Application
Guardian Application Support for end-users
General Inquiry
Guest General Inquiry
Human Resources
This service is a request to hire for a new or open position using Title III, NSU Foundation, or Sponsored Programs funding. The Type of Actions you can request using this form includes Original Appointment and Re-Hire.
Human Resources
This is the new automated HR-1 form to request a new hire. The Type of Actions you can request using this form includes Original Appointment and Re-Hire
Human Resources
This is the new automated HR1 form. This form is used to hire new Work-Study students and returning Work-Study students who are transferring to a different department.
Human Resources
This service is for recruitment. Requests must include the complete package of documentation (Employee Work Profile, job duties, organizational chart, and an explanation for the requested action) that must be submitted with this form.
Business Applications
Request or change access levels and user roles.
Business Applications / Document Management Service (Hyland OnBase)
Request service with Unity Client and other technical support.
Have questions about using the Service Catalog?
LMS (Blackboard) and Instructional Technology Support / Instructional Technology
Instructional Technology Training
Telephone, Conferencing, and Voicemail / Mobile Phones and Devices Support
iPad support for new services or issues (connectivity issues or will not hold a charge, etc.)
NSU Website Services
Use this service to report an issue with an existing webpage. This may include broken links, typos, and/or accessibility issues.
IT Security & Policies / Policy & Compliance
To report or remediate policy violations
Business Applications / Kronos Application
Kronos services include troubleshooting and configuration assistance for End Users
LMS (Blackboard) and Instructional Technology Support / Faculty Training
This non-facilitated online course is designed for faculty who wish to become familiar with NSU's premier learning management system, Blackboard Learn Ultra by Anthology.
Computer, Devices, and Printing Support
The computers and printers will be wiped clean and re-imaged with the NSU Standard for reuse.
Email, Calendar, Office 365, Sharepoint / Microsoft 365 Support
Microsoft 365 Applications not working as intended
Email, Calendar, Office 365, Sharepoint / Microsoft 365 Support
Licensing Error Message Received on Login
Email, Calendar, Office 365, Sharepoint / Microsoft 365 Support
Error Received upon logging into Microsoft 365.
Email, Calendar, Office 365, Sharepoint / Microsoft 365 Support
E-mails that fail to send or are not received by recipients
Software Installation and Configuration
Install Microsoft Office 365 on desktops, laptops, and Macbooks
Telephone, Conferencing, and Voicemail / Mobile Phones and Devices Support
MiFi support for new services or issues (connectivity issues or will not hold a charge, etc.)
Telephone, Conferencing, and Voicemail / Mitel Connect and Conferencing Service
Request the Mitel Connect Client software.
Telephone, Conferencing, and Voicemail / Desk Phones, Auto Attendant, and Analog Support
Requesting new service or changes to existing phones
Telephone, Conferencing, and Voicemail / Mobile Phones and Devices Support
iPhone or Samsung mobile support (new phone eligibility, voice mail reset, or phones will not hold a charge, etc.
Web Services
Issues concerning myNSU mobile application
Email, Calendar, Office 365, Sharepoint / Server / Application Support / Troubleshooting
Requests for assistance with File and Folder Sharing
Network and Wireless Connectivity
Activate or deactivated network port
Human Resources
The New Personnel Control Number Online Request Form is designed to document when a personnel control number (PCN) is needed at Norfolk State University. The request is to be used solely for additional full-time personnel.
Project Management
This service is for new project requests.
Network and Wireless Connectivity
Network and Wireless Connectivity
Computer, Devices, and Printing Support
Setup NSU computers, laptops, devices, or printers, and/or gain access to an existing one.
Computer, Devices, and Printing Support
Information on having a problem with printing or printer needs repair
Web Services
Admissions Application Portal Issues
Network and Wireless Connectivity
During one’s stay or visit to NSU, wireless is available for Students, and Faculty/Staffs
LMS (Blackboard) and Instructional Technology Support / Blackboard LMS Support
OEL Live Chat allows you to get quick answers to ed tech questions and support when you need it.
Account Access
MyNSU Password Reset
IT Security & Policies / Policy & Compliance
Click here for policy, information, and violations.
Classroom Technology & Media Support
Need assistance with technology in the classroom
IT Security & Policies / Report Security Events
Report a Virus, Phish, Other Malicious Emails
IT Security & Policies / Report Security Events
For reporting information related to flash messages from security agencies regarding known exploits or vulnerabilities in the wild that could adversely impact faculty, staff, or students
Telephone, Conferencing, and Voicemail
Report any telecommunication issues you are experiencing
IT Security & Policies / Request Forms
For those needing admin access to workstations and/or servers, and they provide support for access, such as academic labs.
Software Installation and Configuration
Server Applications not functioning / not working as intended
Email, Calendar, Office 365, Sharepoint / Server / Application Support / Troubleshooting
Request for new server creation.
Email, Calendar, Office 365, Sharepoint / Server / Application Support / Troubleshooting
Requests for Server decommissioning
Email, Calendar, Office 365, Sharepoint / Microsoft 365 Support
Creation of Shared Mailboxes / Shared Calendars / Distribution Lists / Microsoft 365 Groups Creation
Email, Calendar, Office 365, Sharepoint / Microsoft 365 Support
Creation of SharePoint and Teams sites
Business Applications
Request or change access levels and user roles.
Software Installation and Configuration
Report having issues with software or configuration issues.
Software Installation and Configuration
Request approval to purchase a new software to be installed on NSU computers or server.
Network and Wireless Connectivity
Gaming consoles, televisions, and other IoT devices use the wireless SSID SPARTAN-GAMES.
Network and Wireless Connectivity
During one’s stay or visit to NSU, wireless is available for public use for our Guests
Classroom Technology & Media Support
Special Events Technology Support
LMS (Blackboard) and Instructional Technology Support / Blackboard LMS Support
Staff Users Create a Blackboard Support Case Here
LMS (Blackboard) and Instructional Technology Support / Instructional Technology
Submit a request for streamed events
Web Services
This service is for any general student issues that are related to Colleague, MYNSU or Colleague Self-Service.
LMS (Blackboard) and Instructional Technology Support / Blackboard LMS Support
Students Create a Blackboard Support Case Here
Computer, Devices, and Printing Support
Surplus computer equipment, devices, and printers
Web Services
Request for a new Survey or to edit a current survey.
Classroom Technology & Media Support
Learn how to use classroom technology
Having an IT issue and need help?
LMS (Blackboard) and Instructional Technology Support / Blackboard LMS Support
Request a Virtual Study Room Here
IT Security & Policies / VPN
Software Installation and Configuration
Requests for assistance with unspecified NSU web application
Web Services
Web Application assistance such as Work Study, SAVES, Course Evaluation or to request a new web application
Classroom Technology & Media Support
Zoom and Microsoft Teams Support
Classroom Technology & Media Support
Zoom License Request