Services A-Z (105)

Install academic software on desktops, laptops, and Macbooks

Requests to alter a user's account (Name / E-mail address)

Apple Blackboard Support for Blackboard Learn with the Ultra Experience Links

Test

Information on repairing or setup an NSU Apple Computers, iPads, and Macbooks

Submit a request for Support with supported Third Party Applications

Submit a request for the OEL Studio and Other A/V services

This form to ask questions regarding the MOAT Security Awareness Training or to report any other issues.

MOAT Security Awareness Training and Reinstatement Process

Submit a Blackboard Change Request Here

Cable TV Support

Client having issue with Office 365, cannot send/receive emails

Colleague Access Request

Colleague Application Related Issues

Custom computed column request for Colleague

Colleague Financials Access

Information on repairing NSU Computer desktops, iMacs, laptops, MacBooks, Tablets, iPads, and devices

Conference Calls Support

Content/Media Design

Submit a request for instructional design support

Requests for assistance with Domain Name System ​​​​​​​(DNS) changes

Any Issues related to Elevate Application

This Service is used to create account for various applications that are connected through SSO but require a local account

Faculty and Staff Account Access issue.

Faculty and Staff Laptop Request

Faculty and Staff Account Access Request

This service allow users to register for the Faculty Certification Capstone. This course is certification is a requirement to demonstrate your ability to teach in the online environment and is a requirement for online instructors.

Faculty Create a Blackboard Support Case Here

Colleague UI, Self-Service, MYNSU, Informer and Synoptix related issues.

If you are experiencing any issues with your fax line or need to have a line installed or moved, submit a request here.

Request new or access to a file share, departmental folder, shared drive., or sharepoint

General questions related to IT Security and Policies.

Requests for user account assistance General (Name / E-mail address)

Requests to change a user's access to Shared Network Resources

Request or change access levels and user roles.

Guardian Application Support for end-users

Guest General Inquiry

This service is a request to hire for a new or open position using Title III, NSU Foundation, or Sponsored Programs funding. The Type of Actions you can request using this form includes Original Appointment and Re-Hire.

This is the new automated HR-1 form to request a new hire. The Type of Actions you can request using this form includes Original Appointment and Re-Hire

This is the new automated HR1 form. This form is used to hire new Work-Study students and returning Work-Study students who are transferring to a different department.

This service is for recruitment. Requests must include the complete package of documentation (Employee Work Profile, job duties, organizational chart, and an explanation for the requested action) that must be submitted with this form.

Request or change access levels and user roles.

Request service with Unity Client and other technical support.

Have questions about using the Service Catalog?

Instructional Technology Training

iPad support for new services or issues (connectivity issues or will not hold a charge, etc.)

Use this service to report an issue with an existing webpage. This may include broken links, typos, and/or accessibility issues.

To report or remediate policy violations

Kronos services include troubleshooting and configuration assistance for End Users

This non-facilitated online course is designed for faculty who wish to become familiar with NSU's premier learning management system, Blackboard Learn Ultra by Anthology.

The computers and printers will be wiped clean and re-imaged with the NSU Standard for reuse.

Microsoft 365 Applications not working as intended

Licensing Error Message Received on Login

Error Received upon logging into Microsoft 365.

E-mails that fail to send or are not received by recipients

Install Microsoft Office 365 on desktops, laptops, and Macbooks

MiFi support for new services or issues (connectivity issues or will not hold a charge, etc.)

Request the Mitel Connect Client software.

Requesting new service or changes to existing phones

iPhone or Samsung mobile support (new phone eligibility, voice mail reset, or phones will not hold a charge, etc.

Issues concerning myNSU mobile application

Requests for assistance with File and Folder Sharing

Activate or deactivated network port

The New Personnel Control Number Online Request Form is designed to document when a personnel control number (PCN) is needed at Norfolk State University. The request is to be used solely for additional full-time personnel.

This service is for new project requests.

Setup NSU computers, laptops, devices, or printers, and/or gain access to an existing one.

Information on having a problem with printing or printer needs repair

Admissions Application Portal Issues

During one’s stay or visit to NSU, wireless is available for Students, and Faculty/Staffs

OEL Live Chat allows you to get quick answers to ed tech questions and support when you need it.

MyNSU Password Reset

Click here for policy, information, and violations.

Need assistance with technology in the classroom

Report a Virus, Phish, Other Malicious Emails

For reporting information related to flash messages from security agencies regarding known exploits or vulnerabilities in the wild that could adversely impact faculty, staff, or students

Report any telecommunication issues you are experiencing

For those needing admin access to workstations and/or servers, and they provide support for access, such as academic labs.

Server Applications not functioning / not working as intended

Request for new server creation.

Requests for Server decommissioning

Creation of Shared Mailboxes / Shared Calendars / Distribution Lists / Microsoft 365 Groups Creation

Creation of SharePoint and Teams sites

Request or change access levels and user roles.

Report having issues with software or configuration issues.

Request approval to purchase a new software to be installed on NSU computers or server.

Gaming consoles, televisions, and other IoT devices use the wireless SSID SPARTAN-GAMES.

During one’s stay or visit to NSU, wireless is available for public use for our Guests

Special Events Technology Support

Staff Users Create a Blackboard Support Case Here

Submit a request for streamed events

This service is for any general student issues that are related to Colleague, MYNSU or Colleague Self-Service.

Students Create a Blackboard Support Case Here

Surplus computer equipment, devices, and printers

Request for a new Survey or to edit a current survey.

Learn how to use classroom technology

Having an IT issue and need help?

Request a Virtual Study Room Here

Requests for assistance with unspecified NSU web application

Web Application assistance such as Work Study, SAVES, Course Evaluation or to request a new web application

Zoom and Microsoft Teams Support

Zoom License Request